MAAC Project - Job Descriptions

QA MANAGER

JOB TITLE:

Quality Assurance Manager

STATUS:

Regular/Full-Time/52 Weeks

LOCATION:

San Marcos

FLSA STATUS:

Exempt

PROGRAM:

Head Start Administration

EEOC Job Category:

First/ Mid Level Officials & Managers

OPEN:

Open until filled

POSITIONS AVAILABLE:

SALARY RANGE:

Dependent upon qualifications

About The MAAC Project:

MAAC Project is a multi-purpose social service agency with a successful 45-year history of serving various communities throughout San Diego County. In 1965, MAAC Project opened its doors to serve San Diego's disadvantaged and now has centers strategically located as far south as San Ysidro and as far north as Camp Pendleton. One million clients later, MAAC is still acting as a catalyst to help individuals and families become self-sufficient.

Serving approximately 35,000 individuals per year, MAAC provides a spectrum of unique programs designed to assist clients by engaging them in the enhancement of their own lives through lifestyle changes. The programs strive to improve clients’ economic standing as well as their ability to access resources available to them. Included among the many programs and services now offered are Head Start/First Start, two culturally specific recovery homes: Casa De Milagros and Nosotros, award-winning affordable housing complexes, community and workforce development programs, and a community charter school. MAAC’s commitment to environmental sustainability carries the non-profit into the future with its low-income home weatherization and green jobs training programs. For more information, visit www.maacproject.org .

DEFINITION:

Under direct supervision, will coordinate and direct monitoring for compliance with Head Start Performance Standards, State and Federal regulations at all centers and with program partners. Ensures coordination of efforts with MAAC's Compliance Officer including, but not limited to, reviews, self assessments, QAVs' and monitoring..

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Develops, implements and maintains effective ongoing monitoring systems to include appropriate monitoring processes, reports, checklists and monitoring schedules [e.g. QAV, Self Assessment, Safe Environments, etc.].
Reviews and revises monitoring processes as needed in consultation with key staff both at Head Start and at MAAC Administration.
Provides oversight for the design of a comprehensive system for on-going monitoring, data analysis, evaluation and report writing for all program service areas and management systems for the operation.
Maintains records and statistical compilations.
Serves as the primary contact for Program Partnerships (NCCS, ECCDC, CASA etc.); develops on-going monitoring schedules and coordinates technical assistance for same.
Prepares and assists with program reports.
Works closely with the senior management staff to provide the Program Director, Assistant Directors and other appropriate parties with regular reports and analysis of program compliance status, including but not limited to Child Plus data analysis/ trends, Risk Assessment Center reports, other tracking mechanisms.
Conducts and/or coordinates internal audits as needed.
Ensures Corrective and Quality Improvement Plans contain content and strategies to address identified problem areas.
Establishes and maintains a complementary partnership-type working relationship with the MAAC Compliance Officer to coordinate and ensure such compliance as required at the agency level.
Assists MAAC's Compliance Officer and other staff in developing and implementing tools to document and monitor compliance program for the Head Start Division.
Works with Service Area & District Managers to develop, revise, and monitor various areas of compliance.
Establishes and maintains positive, constructive working relationships with Program Partners to ensure their compliance with program requirements.
Partners with key management staff and others to develop tools for assessing program compliance.
Ensures procedures are in place to maintain a high quality Head Start Program, including the Annual Self Assessment and assistance with the Triennial ACF Monitoring Protocol review.
Provides ongoing technical assistance related to quality issues and challenges to management and center staff.
Participates in monitoring centers on a semi-annual basis.
Provides data to key staff and other management staff to assist with the development and implementation of a coordinated training plan that addresses planning and evaluation areas.
Provides reports and/or communication to the MAAC Board of Directors, Board or Policy Council Committees and/or the Head Start Policy Council.
Utilizes Child Plus as a platform for monitoring, tracking and assessment.
Provide technical assistance and training activities as needed for staff.
Performs other related duties as assigned.

VALUES-BASED BEHAVIORS:

Listens attentively to others; asks clarifying questions to gain a better understanding of the other person’s views and underlying assumptions.
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers.
Identifies and utilizes opportunities for personal and professional development.
Attends work consistently and punctually arrives to meetings prepared and on time; honors work commitments; follows through on committments; meets deadlines.
Honors the private and confidential matters of co-workers.
Follows rules, regulations, and policies; positively contributes to implementing changes.
Communicates courteously and effectively with others
Deals with issues directly, in a respectful and timely manner
Focuses on resolving the issue while not criticizing the person

MINIMUM QUALIFICATIONS:

Bachelors degree in a human service field such as early childhood, education, psychology, social work, or in a business field such as public administration or quality management
Two years of experience in performing work in an administrative capacity
Five (5) years work experience with Head Start [or other Preschool settings] is preferred
Experience working with State and Federal regulated Child Development programs is highly desirable

Knowledge, Skills and Abilities
Knowledge of:

Quality monitoring systems and programs operating in a non-profit setting
Follows rules, regulations, and policies; positively contributes to implementing changes.
Child Plus and other data collection systems
Head Start Performance Standards, State Preschool and Licensing Regulations and/or other related State or Federal requirements

Skills and Abilities:

Computer skills, including Internet operations and Microsoft applications and Child Plus
Troubleshoot basic problems and prepare comprehensive reports
Work collaboratively with Management and Union staff
Ability to develop and maintain strong community relations and positive interpersonal relations
Ability to organize records and paperwork processes and consistently demonstrate excellent oral and written communication skills
Prepare and present reports, training plans, and workshops
Ability to consistently relate effectively with children, parents, staff, and local services providers

LICENSES, CERTIFICATES, SPECIAL REQUIREMENTS:

Must have a physical examination (including drug test) and TB clearance as required by state and federal regulations by a doctor/clinic designated by MAAC within seven (7) days of hire for new employees
Must have at time of hire, and maintain throughout employment, a valid California Driver’s License, daily use of a personal, insured vehicle, and an acceptable Motor Vehicle Report. Incumbents will be enrolled in the California DMV Pull Program
California State law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to employment or first day in facility
Bilingual (English/Spanish) speaking, reading, and writing preferred

PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this class, an employee is regularly required to stand, walk and sit; talk or hear both in person and by telephone; use hands and fingers to handle or feel objects or controls; reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

Mental Demands:

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

HOW TO APPLY:

Please download an application from the employment section of our website, www.maacproject.org and send the completed application via email to Maria Perez at meperez@maacproject.org with your resume and cover letter. You may also fax your documentation to (619) 426-3443 or submit your application materials in person to Human Resources located at the MAAC Administration Office, 1355 Third Avenue, Chula Vista, CA 91911.

Disclosure: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

In compliance with The Immigration Reform and Control Act of 1986 (IRCA), new employees are required to prove tha they are legally entitled to work in the United States and must provide documents that establish both identity and employment eligibility as required for completion of the Employment Eligiblity Verification form (Form I-9)

MAAC OPERATES A DRUG FREE WORKPLACE, PROMOTES A DIVERSE WORKFORCE,

AND IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.

Applicants with disablities requiring special accommodations and/or interview arrangements may contact Human Resources.