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ASSISTANT PROPERTY MANAGER 

JOB TITLE: 

assistant property manager
PROGRAM: HOUSING & REAL ESTATE DEVELOPMENT
LOCATION: CHULA VISTA
OPENS IN-HOUSE/PUBLIC March 9, 2010
CLOSES IN-                                                    HOUSE/PUBLIC March 23, 2010
Salary: Salary is commensurate with experience. This at-will, exempt position is eligible to receive full benefits, including medical, dental, and vision plans for the employee plus eligible dependents.

GENERAL PURPOSE
Under supervision, assists in performing a variety of duties involving the operations and caretaking of MAAC managed residential sites, facilities and grounds; reviews rental applications, interviews applicants and runs credit checks; collects, sorts, posts and deposits rent receipts; assists with biannual unit inspections; enforces MAAC policies and rules at residential sites; assists in annual recertification’s; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
Assistant Property Managers assist in the management and oversight of the day-to-day operations of MAAC managed properties to ensure units are leased and facilities and grounds are maintained and operated in an efficient and safe manner. Duties and responsibil­ities are carried out within a framework of policies, guidelines, procedures and standards. The work of this class involves considerable contact with applicants, tenants, clients of other departments within MAAC located or facilitated via the site, contractors, vendors and others, and incumbents are on 24-hour call.
Assistant Property Manager is distinguished from Property Manager I and Property Manager II in that incumbents in the former class assist the latter class in managing and overseeing MAAC managed residential properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
1.     Assists in overseeing and managing the day-to-day operations of MAAC managed properties; assists in overseeing the activities of property maintenance and office support staff; works with maintenance staff to ensure proper upkeep of property units, common areas and grounds; monitors property budget and tracks expenses; maintains wait lists and ensures maximum occupancy; conducts recertification’s, biannual inspections and move-out/move-in inspections of residential units; maintains tenant files and maintenance, compliant and rent/deposit logs; ensures property meets all requirements of local, state and federal regulatory agreements; delivers general and special notices to residents and posts official notices.
2.     Assists in performing a wide variety of property manager duties for an assigned residential site; shows vacant units to potential residents; accepts and reviews rental applications; runs credit checks and processes credit reports; verifies employment and checks references; interviews and approves applicants; conducts new resident orientations; collects rents, posts into computerized system, and makes bank deposits; contacts tenants to collect overdue rent; serves notices to tenants regarding past-due rent and issues non-payment of rent notices; serves eviction notices.
3.     Assists in enforcing MAAC policies and rules at residential sites to ensure resident safety and peaceful occupancy; ensures tenant and visitor compliance with property policies and rules; ensures resident compliance with lease provisions; follows up on and reports lease violations and collections issues to the appropriate staff; receives security reports and determines appropriate action; investigates unusual or suspicious occurrences; receives and resolves tenant complaints.
4.     Assists in responding to tenant maintenance requests and inspects residential units to identify needed maintenance and repairs; schedules work orders; regularly patrols residential sites and related facilities to observe safety, security or maintenance problems; takes action to resolve any irregularities or maintenance issues; assists with or facilitates.
5.     Assists in coordinating the work of contractors and vendors; schedules vendor services to prepare units for new residents; monitors vendor activities to ensure effectiveness; reviews and submits vendor invoices for payment.
6.     Maintains a variety of standard office and specialized records and files; prepares a variety of computerized logs and files; summarizes information and prepares required reports. Monitors the flow of traffic via phone and walk-in. Provides customer service to tenants, applicants, and clients of the various programs facilitated at the site.
OTHER DUTIES
  • Coordinates with Community Development staff to distribute STEP (Strive Toward Economic Prosperity) program information,   Collaborates in various resident activities, after school programs, resident meetings, and may participate in community building workshops and/or organizations to promote and advocate the mission of MAAC. 
QUALIFICATIONS
      Knowledge of:
1.     MAAC administrative regulations, policies and procedures and applicable federal, state and local laws and regulations governing operations of MAAC’s residential housing units.
2.     Modern office practices and procedures.
3.     MAAC rules, policies and procedures applicable to assigned areas of work.
4.     Basic dispute resolution and mediation techniques applicable to areas of assigned responsibility.
5.     Customer service etiquette and techniques.
6.     Standard office practices and procedures, including record keeping.
7.     Computer applications related to the work.
8.     Principles and practices of sound business communication.
Ability to:
1.     Organize work, set priorities and exercise sound judgment within areas of responsibility, consistent with applicable rules, regulations, policies and procedures.
2.     Understand, interpret, explain and apply regulations, policies and procedures governing the management and oversight of residential housing units.
3.     Organize and maintain basic files.
4.     Communicate clearly and effectively orally and in writing.
5.     Understand and follow written and oral instructions.
6.     Prepare clear, accurate and concise records and reports.
7.     Handle client interactions with courtesy, tact and sensitivity to the issues involved and defuse situations that become highly emotional and volatile.
8.     Deal effectively with a highly diverse client group.
9.     Operate a computer and other standard office equipment.
10. Establish and maintain effective working relationships with MAAC management, staff, residents, vendors, contractors and others encountered in the course of work.
Education, Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or GED equivalent; and at least six months of responsible property or apartment management experience; or an equivalent combination of training and experience.
Licenses; Certificates; Special Requirements:
Must have and maintain throughout employment a valid California Driver’s License and daily use of a personal, insured automobile.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
      Physical Demands
While performing the duties of this class, employees are regularly required to sit, walk and stand; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
      Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data and information; analyze and solve routine problems; observe and interpret situations; perform basic arithmetic calculations; learn and apply new information or skills; work under established deadlines; and interact with MAAC management, staff, residents, vendors, contractors and others encountered in the course of work, including individuals who may be upset, dissatisfied and/or quarrelsome.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Employees work under typical office conditions, and the noise level is usually quiet. Employees occasionally work in outdoor conditions.
 
SALARY:
Salary is commensurate with experience. This at-will, exempt position is eligible to receive full benefits, including medical, dental, and vision plans for the employee plus eligible dependents.
 
ADDITIONAL REQUIREMENTS:
HEALTH STATUS
Must have a pre-employment physical examination; such exam and clearance must occur within seven (7) days of hire for new employees.
 
BACKGROUND CLEARANCE
Prospective employees are subject to a background, credit and reference check, fingerprinting and a criminal background check clearance.
 
SELECTION PROCEDURE: Apply online at http://www.maacproject.org/Employment and include a letter of interest, or return a completed application and letter of interest to: MAAC Project Human Resources, 1355 Third Ave, Chula Vista, CA 91911  
 
 
In compliance with The Immigration Reform and Control Act of 1986 (IRCA), new employees are required to prove that they are legally entitled to work in the United States and must provide documents that establish both identity and employment eligibility as required for completion of the Employment Eligibility Verification form (Form I-9).
 
 
Applicants with disabilities requiring special attention and/or interview arrangements may
Contact Human Resources at (619) 426-3595.